I recently had a meeting with the Executive director of a potential client about helping them set up a training center and a training process for their teams. They have been in business for many years now and there has been a hollow in their employee learning and development programs. 

I have been asked many a times during training sessions and in particular by the people who regard me as a Mentor about feeling demotivated on failing to achieve something. The follow up statements I am used to hearing are:

You visit a restaurant in town with your family or friends, have a nice meal and then ask for the check. The waiter brings you a black or brown leather folder containing the bill and a little comment card for you to fill about the food, ambiance and service.

Couple of days ago, I was flipping the pages of various books at the Landmark book stores in chennai when I chanced upon a “Serenity prayer”. Most often when I browse the pages in this manner, words check in and check out from my mind but this one got registered and said I will never leave. Here’s how it goes:

How often do you come across a well groomed cab driver who will;