When a customer calls (Phone or F2F) an organization seeking information about a product or service that they offer, it is an enquiry – rather a sales opportunity. Most organizations at the senior management level do understand the importance of converting every one of these calls or interactions into sales i.e money. Are the frontline teams trained and ready to translate ? = $

Think of leadership and leaders, then the word inspiration cannot skip your thought. A team may not always be able to achieve its goal by setting clear objectives, training, execution, consistently monitoring and measuring the path to success.

Yes, Usain Bolt it is – who set the 100m world record in a stunning 9.58 seconds at Berlin on 16th August. Whenever I see any human being achieve what was considered impossible or that which has never been done before, I am in total awe and feel my adrenaline high.

Branding yourself by discovering your strengths, developing on them, managing your weakness and positioning yourself the way you want others to perceive you is important for success in todays business world.

I got a video forward recently from one of our family friends, Mr. Sriram with the title “What is that?”. When I watched it, I could not resist writing back to ask his permission to include the video in my blog.