Yes, Usain Bolt it is – who set the 100m world record in a stunning 9.58 seconds at Berlin on 16th August. Whenever I see any human being achieve what was considered impossible or that which has never been done before, I am in total awe and feel my adrenaline high.
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I had a wonderful 2 hour session today with some boys and girls who are aspiring to be flight stewards and air hostesses in the near future. I was speaking about customer service and I wrote the word “Emotion” on the whiteboard, circled it and asked the guys to come up with all emotions they could think of and demonstrate the same with a bit of body language or facial expressions as they mentioned the word.