90 minutes V/s 9 hours
India’s national game is hockey, the entire nation loves cricket, Abhinav returns home from Beijing with an Olympic gold for shooting and I decide to write about football. Gives me a funny feel but last Sunday’s English Premier league when Aston Villa slumped to a 1-2 defeat against Totenham Hotspur was the first time I compared this game to a day at work.
Irrespective of the referee’s decisions in this game, I found a lot of passion, enthusiasm and energy throughout the 90 minutes from all players. Throughout..that’s what made it good to watch for the fans and I am pretty sure the players from both teams felt good for having given it their best. Compare it with a day at work, we make a great start but soon give in to the pressure and end up having perhaps an average or a BAD day.
The players were determined and remained focused on the Simple & Straight forward task – Stop, AIM and SCORE in 90 minutes. You have 9 hours in the day to DELIGHT your cutomers – Simple & Straight forward.
Every player has a definite role to play as a forward, defense or mid-field but they are trained to swap places and adapt to situations. They all understand that it will be next to impossible to score by themselves. I could see it that even when there were half chances, their egos did not take over and the players simply passed the ball to the next one who had a better chance to score. Let your ego not dominate while scoring at WORK!
Both teams had to break through a tough line of defense to score. And they did because they were prepared and had a strategy. Competition, internal policies, resistance to change are the some of the defense walls at work which prevent you from scoring with your customers . Be ready to break them – with Strategy and alternate plans.
Free kicks are like Freebies. Mistakes in the form of fouls cost the teams free kicks and this is common in a game of football. As long as lessons are learned out of mistakes at work, you may get away with a service recovery in the form of an apology and a freebie. Repeated errors caused out frustration may lead to losing a customer for good. “Frustration Error = Penalty kick”
Cheers and thunderous roars from the crowd for getting closer to scoring a goal energized the players in this game. The momentum and the spirit of the game got better every time players created opportunities. Create opportunities at work.. to delight customers. Cheer and appreciate when you see your team members making efforts as that will motivate them to do better.
To me the last 2 lines of the last paragraph was the “Winning Edge“. Totenham Hotspur created more opporunities, more cheers and hence more goals!
The players were determined and remained focused on the Simple & Straight forward task – Stop, AIM and SCORE in 90 minutes. You have 9 hours in the day to DELIGHT your cutomers – Simple & Straight forward.
Every player has a definite role to play as a forward, defense or mid-field but they are trained to swap places and adapt to situations. They all understand that it will be next to impossible to score by themselves. I could see it that even when there were half chances, their egos did not take over and the players simply passed the ball to the next one who had a better chance to score. Let your ego not dominate while scoring at WORK!
Both teams had to break through a tough line of defense to score. And they did because they were prepared and had a strategy. Competition, internal policies, resistance to change are the some of the defense walls at work which prevent you from scoring with your customers . Be ready to break them – with Strategy and alternate plans.
Free kicks are like Freebies. Mistakes in the form of fouls cost the teams free kicks and this is common in a game of football. As long as lessons are learned out of mistakes at work, you may get away with a service recovery in the form of an apology and a freebie. Repeated errors caused out frustration may lead to losing a customer for good. “Frustration Error = Penalty kick”
Cheers and thunderous roars from the crowd for getting closer to scoring a goal energized the players in this game. The momentum and the spirit of the game got better every time players created opportunities. Create opportunities at work.. to delight customers. Cheer and appreciate when you see your team members making efforts as that will motivate them to do better.
To me the last 2 lines of the last paragraph was the “Winning Edge“. Totenham Hotspur created more opporunities, more cheers and hence more goals!
